CRM Complexity
# Tools and workflows can be complex, especially
for large businesses.
Previously these tools were generally limited to
simple CRM solutions
which focused on
monitoring and recording interactions and
communications.
Software solutions then expanded to embrace
deal
tracking, territories, opportunities, and the sales pipeline itself.
Next came the advent of
tools for other
client-interface business
functions, as described below. These tools have been, and still are,
offered as on-premises software that companies purchase and run on their
own
IT infrastructure. #
The secret of CRM
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